Refund and Returns Policy

Last updated: July 29, 2024

Thank you for shopping at lomedi.top. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1. Returns Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Have all original tags and labels attached.
  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Custom products (e.g., special orders or personalized items).
  • Health and personal care items (e.g., opened cosmetics, intimate apparel).
  • Hazardous materials, flammable liquids or gases.
  • Downloadable software products.

Please contact us if you have questions or concerns about your specific item.

3. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund, and will cover return shipping costs if applicable.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] within the 30-day return window.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and provide you with return instructions, including a Return Merchandise Authorization (RMA) number if required, and the return shipping address.
  4. Carefully package the item(s) in their original packaging, including all accessories, manuals, and proof of purchase. Write the RMA number clearly on the outside of the package, if provided.
  5. Ship the item(s) to the address provided in our return instructions.

Please note that for returns due to change of mind or customer error, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5-10 business days).

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: